Refund and Returns Policy

At Polaris Peptides USA, we maintain the highest standards of quality control to ensure that every compound we distribute meets the rigorous needs of the scientific community. Due to the sensitive nature of our products and the necessity of maintaining a sterile, temperature-controlled supply chain, our refund and return protocols are structured differently than traditional consumer goods.

1. Non-Returnable Nature of Research Reagents

To ensure the safety and data integrity of all our clients, we cannot accept returns on any products once they have left our climate-controlled facility. Because we cannot verify the storage conditions (temperature, light exposure, or humidity) or the handling protocols once a package has been delivered, we can never restock or resell returned vials. This policy is in place to guarantee that every researcher receives “factory-fresh” material that has never been compromised.

2. Quality-Based Returns & Replacements

We stand behind the analytical accuracy of our catalog. If you believe the product you received does not meet the specifications outlined in the Certificate of Analysis (COA) , we offer the following:

  • Verification: To initiate a quality-based claim, the researcher must provide independent analytical data (HPLC or Mass Spectrometry) from a qualified laboratory demonstrating a discrepancy in purity or molecular identity.

  • Resolution: If a batch is found to be defective or below the guaranteed >99% purity threshold, Polaris Peptides USA will provide a full replacement or a store credit at no additional cost to the researcher.

3. Shipping Damage and Errors

We take extreme care in our vacuum-sealing and packaging process. However, if your order arrives with physical defects, please follow these steps:

  • Damaged Vials: If a vial is cracked or the vacuum seal is visibly compromised upon arrival, please take a clear photograph and email it to support@polarispeptidesusa.com within 24 hours of delivery.

  • Order Discrepancies: If you receive the incorrect compound or quantity, notify us immediately. We will ship the correct materials at our expense and provide instructions for the disposal of the incorrect items (as they cannot be returned to our inventory).

4. Refund Eligibility

Refunds (rather than replacements) are issued at the sole discretion of Polaris Peptides USA and are generally reserved for the following scenarios:

  • An order is canceled prior to fulfillment and shipment.

  • A product is out of stock and a suitable replacement cannot be provided.

  • A quality-based claim is verified, and the researcher does not wish to receive a replacement batch.

Note on Payment Methods: For refunds on orders paid via Cryptocurrency, the refund will be issued in the original USD value of the order at the time of purchase, not the fluctuating coin value.

5. Lost or Seized Shipments

As outlined in our Shipping Policy , we provide a one-time complimentary reshipment for orders lost in transit or prohibited by domestic/international customs. We do not offer cash refunds for shipments that are lost or seized, as our guarantee is the successful delivery of the research materials.